Charles Burdett Use these tactics Identify what you can control Prioritise impactful, low-effort actions Clear space by reassessing tasks Let’s explore these tactics with an example: Pip’s Cafe The manager at Pip’s Cafe is overwhelmed with staff coordination, inventory management, and customer satisfaction, unsure which duties to prioritise. See below how Pip’s Cafe Manager uses these tactics to … Read more
Use these tactics Transform complaints into change Plan to avoid potential catastrophes Establish an early-warning system Realistically reassess your direction Unlock tomorrow’s possibilities Let’s explore these tactics with an example: Pip’s Cafe At three months since opening, Pip’s Cafe needs a strategy check-in to ensure sustainable growth and customer retention beyond the initial buzz. See … Read more
How to use Storyteller Tactics for everything from writing case studies with young people at a charity to finding a heroic story for an IT engineer.
Use these tactics Uncover your network Understand peoples needs Find the pain points in your organization Understand your organization’s interconnections Let’s explore these tactics with an example: Pip’s Cafe The cafe recently opened and needs to prepare for a summer opening by prioritizing tasks, organizing basics, and planning resource allocation. See below how Pip’s Cafe … Read more
Scott Friedman is a volunteer firefighter in Pennsylvania. He needs to explain a new strategy to the other volunteers in a full team meeting. And he’s got to deliver some tough news: if they can’t match up to the standards of a modern firefighting organisation, there’s no place for them in his team. Here’s how … Read more
Case studies and testimonials are your strongest tools for winning new customers. As a potential customer, I want to see how you’ve helped people like me. Let’s take a look at one example: Kerry Thompson’s consultancy akeno.co.uk Kerry helps car dealers sell more cars. The car market – and customers’ expectations – are constantly changing. … Read more
Use these tactics Uncover hidden hopes and fears Imagine the future Spot change signals for future development Test out your bigger ideas Reflect and broaden your thinking Let’s explore these tactics with an example: Pip’s Cafe Your task is to develop an app for Pip’s Cafe for pre-ordering coffee, and determine if this innovation is … Read more
Use these tactics Guide your team to set achievable goals Learn how each team member works best Make people feel included Create a culture of sharing Let’s explore these tactics with an example: Pip’s International School The school’s leadership aims to nurture educators by fostering a risk-taking environment without insecurity or embarrassment. See below how … Read more
Use these tactics Have better conversations Communicate who does what Spend more time on high-value work Let’s explore these tactics with an example: Pip’s Recruitment Agency The agency wants to enhance their effectiveness by building a new website with a team that values strong teamwork and clear communication. See below how Pip’s Recruitment Agency uses … Read more
Use these tactics Create a shared vision Instil values for your vision Help your team make decisions Move your vision to execution Let’s explore these tactics with an example: Pip’s Creative Agency The agency aims to align its interdisciplinary creative team with a shared purpose, so everyone understands their role and the bigger picture. See … Read more